Website Terms of Use

Easy Links:

Billing Terms & Conditions

When you are ready to purchase your items, click the Proceed to Checkout button. Please log in if you have an account with us, if you do not already have an account you will be prompted to create one, or you can checkout as a guest only.

On your payment screen you will see the total amount of items. Please add your payment method and billing address.

Feel Great accepts a number of payment methods:

How do I know my payment transaction is secure?

We ensure that every credit card transaction occurs within a secure environment. The www.urfeelgreat.com payment system has a 128-bit SSL security encryption. You can see the transaction is secure if you see a key lock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.

www.urfeelgreat.com is committed to a safe, enjoyable and smooth online shopping experience for all customers. For your safety, www.urfeelgreat.com has implemented a payment security screening process. Confirmation of customer details on certain orders may be required prior to the order being processed. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.

Refund and Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In addition, we are unable to return any CUSTOMIZED PRODUCTS.

To start a return, you can contact us at info@urfeelgreat.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@urfeelgreat.com

Do you accept returns from these countries?
Yes, I accept returns

How can customers return your products?
By mail

For defective products
Download/print

For customer remorse
Download/print

What is the restocking fee?
No restocking fee

How much will customers pay for return shipping?
No cost

For customer remorse
No cost

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

In addition, we are unable to return any CUSTOMIZED PRODUCTS.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@urfeelgreat.com

Shipping Policy

Welcome to our online store! Here at Feel Grate, we are committed to providing you with a seamless shopping experience and delivering your products to you on time. Please take a moment to read through our Shipping and Delivery Policy to understand how we handle shipping, delivery times, and related information.

Shipping Information

Order Handling Time	1-2 Working Days (Mon-Sat)
Transit Time	3- 4 Working Days (Mon-Sat)
Order Cut-Off Time	8.00 PM (GMT+04:00) Gulf Standard Time (Dubai)
Tax	0%	All Shipping Countries
Country	Austria, Belgium, Denmark, France, Germany, Hungary, Italy, Netherlands, Nowrway, Poland, Ireland, Spain, Sweden, Swizerland, Australia, New Zealand,	Shipping Free 0 Euro
Country	Saudi Arabia, Kuwait	Shipping Fee 90 AED
Country	United Arab Emirates,	Shipping Free 0 AED
Country	Canada	Shipping Free 0 CAD
Country	United States	Shipping Free 0 USD
Country	Australia	Shipping Free 0 AUD
Country	United Kingdom	Shipping Free 0 GBP

Charge tax on shipping rates

Shipping Destinations:

Delivery Time:
We understand the importance of receiving your orders promptly. Our standard delivery time for orders within the is 3-4 business days from the date of purchase. Please note that these delivery times are estimates and may vary based on factors such as product availability, location, and any unforeseen logistical challenges.

Order Processing:
Orders are typically processed within 1 – 2 business days from the time of order placement.

Shipping Methods:
We work with trusted shipping partners to ensure your products are delivered securely and efficiently.

Order Tracking:
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. This tracking number will allow you to monitor the status of your shipment and estimate the delivery date.

Delivery Delays:
While we strive to meet our delivery estimates, there may be instances beyond our control that cause delays. These could include extreme weather conditions, natural disasters, or unexpected logistical issues. In such cases, we appreciate your patience and understanding.

Order Modifications:
If you need to modify your shipping address or any other order details after purchase, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

Returns and Refunds:
For information on returns and refunds, please refer to our [Return Policy]

At Feel-great we are dedicated to providing you with high-quality products and excellent service. If you have any questions or concerns about our Shipping and Delivery Policy, please don’t hesitate to contact us : info@urfeelgreat.com